Refund policy

Welcome to Fitmate! We want you to be 100% satisfied with your experience. If something isn’t right, here’s how we handle returns and refunds:

Return Conditions:

• Returns are accepted within 14 days of delivery.

• Items must be unworn and unwashed, with tags attached..

• Shipping fees are non-refundable.

• The customer is responsible for the return shipping cost unless the mistake was on our side.

Refunds :

• Once we receive and inspect your return, we will send you a confirmation email.

• If approved, your refund will be issued within 5–10 business days to the original payment method.

Exchanges:

• If you want to change the size or color contact us within 7 days of receiving your order on instagram , facebook or by E-mail: support@fitmateeg.online

• Exchanges are subject to stock availability.